Support

How to contact rpc edge.

For detailed contact instructions, see Contact us.

The fastest support path is Telegram:

https://t.me/rpcedge

Use Telegram for:

• onboarding;
• testing access requests;
• region requests;
• stream filter review;
• IP allowlist setup;
• dedicated node and co-location scoping;
• transaction sender private access.

If you have a dashboard account, open a tracked ticket:

https://app.rpcedge.com/support

It attaches your account and plan automatically and gives you a SUP- reference and a status you can follow.

For email, use:

[email protected]

What to include

When asking for help, include:

• customer or key label, never the raw API key;
• endpoint and region;
• product path: RPC, WebSocket, Yellowstone gRPC, decoded shreds, or sender;
• approximate time window in UTC;
• method/subscription shape;
• observed error, status code, or disconnect message.